Terms and Conditions
1. General Provisions
1. These rules for the purchase and sale of goods and the use of the website ( hereinafter referred to as the "Rules") are a legal document, which establishes the rights and obligations of the Buyer and the Seller, their data protection, the conditions for the acquisition and payment of goods, the procedure for the delivery and return of goods, liability limitations, and other provisions related to the use of the ucase.eu website.
2. These Rules apply to any contracts made between the Seller and the Buyer for the sale of Goods ("Contract"). Before placing any order for Goods in the online store, please read these Rules carefully and ensure that you understand them properly. Please note that before completing the order, the Buyer must agree to these Rules and Privacy Policy, and if they refuse to do so, the completion of the order and the ordering of the Goods is not possible.
3. We also inform you that these Rules may be amended in the manner specified in point 8. Each time you order Goods, we recommend reviewing the Rules to ensure that the Buyer fully understands the conditions under which the order will be placed in that specific case. These Rules were last updated on June 16, 2026.
Buyer:
4. The Buyer is a person who meets the requirements set out in point 5 of these Rules, who has purchased goods, services, created an account on the ucase.eu website, or is using other features of the website.
5. The following can purchase in the online store or register and use other features of the website:
5.1. individuals who are 16 years old or older;
5.2. individuals under 16 years old – only with parental consent;
5.3. legal entities.
Seller:
6. The seller MB UCASE, company code 307593691, registered address Tremtinių g. 5, Teleičių k., Kauno r. sav., Lithuania, LT-53273. The seller is not a VAT payer.
7. The seller's contact information is provided in the bottom bar of the website.
8. The seller reserves the right to change, amend, or supplement the rules at any time, taking into account the requirements set by the legislation. The buyer will be informed about changes to the rules on the website.
9. The contract between the Buyer and the Seller is considered concluded from the moment when the Buyer, having formed a shopping cart in the online store, indicates the delivery address, selects the payment method, and familiarizes themselves with the Seller's rules and Privacy Policy, clicks the "Pay" button, and the Seller, upon receiving the order, confirms it – sends a confirmation email to the email address provided by the Buyer.
2. Personal data protection
10. The Buyer can order goods in the online store without registration; for faster future payments and additional website features, we offer registration (see section 11).
11. When ordering goods, the Buyer must provide the necessary personal data of the Buyer in the relevant information fields provided by the Seller for the proper execution of the order: first name, last name, company name, activity code (if the goods are ordered by a legal entity), delivery address, phone number, and email address.
12. By confirming these rules, the Buyer agrees that the personal data of the Buyer provided in point 11 will be processed for the purposes of selling goods and services in the online store, for the analysis of the Seller's activities and direct marketing purposes.
13. The Seller processes the Buyer's personal data in accordance with Privacy Policy. Considering that the Privacy Policy outlines important provisions of the Rules, it is recommended that the Buyer carefully reads them and ensures that all provisions of the Privacy Policy are understood and acceptable to them.
14. By agreeing that the Buyer's personal data will be processed for the purpose of selling goods and services in the Seller's online store, the Buyer also agrees that informational messages necessary for fulfilling the order of goods will be sent to the email address or phone number provided by the Buyer.
3. Purchase procedure, payment
15. In the online store, the Buyer can purchase 24 hours a day, 7 days a week.
16. The prices of goods in the online store and in the formed order are indicated in euros, including VAT.
17. The Buyer pays for the goods in one of the following ways:
17.1. Payment using online banking is processed on the payment collection platform "PayPal", "Paysera" – this is a prepayment using the online banking system used by the Buyer. The responsibility for data security in this case lies with the payment collection platform "PayPal", "Paysera" and the respective bank, as all financial transactions take place in the "PayPal", "Paysera" platform and the bank's online banking system. We recommend reading the payment collection platform's PayPal Privacy Policy and Paysera Privacy Policy.
17.2. Payment by VISA, MasterCard credit or debit card. You can pay for goods in advance using credit and debit VISA, MasterCard cards that have the option for secure online payment. This option can be activated in your online bank. By entering the cardholder's details, card number, expiration date, and CVV code, the order amount will be immediately debited from the account. The payment collection platform "PayPal", "Paysera" is responsible for this payment method, whose terms are specified in point 17.1.
17.3. Payment in cash – only by prior arrangement and upon arrival of the Seller and Buyer at the agreed convenient pickup address.
17.4. Payment in cryptocurrencies (Bitcoin, Ethereum or USD coin). We look boldly to the future, so payment is also possible in the aforementioned cryptocurrencies. During payment in cryptocurrencies, only one action is performed by the Seller – using the "Binance Pay" platform, the required amount in the corresponding currency is generated and the wallet address necessary for the transfer is provided. The Buyer, wishing to purchase the product, must independently make the transfer through the correct cryptocurrency network. The responsibility for an incorrectly entered cryptocurrency wallet address or other possible errors during the transfer lies with the Buyer.
18. The Buyer agrees to pay for the goods immediately. Only upon receiving the payment for the goods is the shipment of the goods initiated, except in the case where cash payment is agreed upon in advance. The Seller has the right to seek compensation for losses incurred due to an unpaid order from the relevant authorities.
4. Delivery of goods
19. The Buyer, having chosen the delivery service during the order, agrees to specify the exact delivery location of the goods.
20. The Buyer agrees to accept the goods personally. In the event that the Buyer cannot accept the goods personally, and the goods are delivered to the specified address, the Buyer has no right to make claims against the Seller for the delivery of goods to an incorrect entity.
21. The goods are delivered by the Seller or the Seller's authorized representative "Omniva LT UAB" (Company code 300087912, VAT payer code LT100001549013).
22. Delivery methods provided by the Seller:
22.1. Omniva Parcel Machine throughout Lithuania by selecting the parcel machine address in the last step of checkout;
22.2. By courier to the address specified by you throughout Lithuania.
23. The list of delivery methods and related additional costs is indicated in the footer of the website and in the last step of the checkout before payment.
24. The Seller reserves the right to change the amounts of delivery costs at any time, indicating them in the footer of the website and in the last step of the checkout.
25. By paying for the selected order, the Buyer confirms that they are familiar with the delivery conditions specified in these Rules, and the currently applicable delivery costs indicated in point 21.
26. The Seller delivers the goods to the Buyer based on the terms specified in the goods requests. These terms are preliminary and do not apply in cases where the Seller's warehouse does not have the required goods, and the Buyer is informed about the lack of ordered goods. At the same time, the Buyer agrees that in exceptional cases, the delivery of goods may be delayed due to unforeseen circumstances beyond the Seller's control. In such cases, the Seller agrees to contact the Buyer immediately and agree on the conditions for the delivery of goods individually.
27. In all cases, the Seller is exempt from liability for the violation of the delivery deadlines of goods if the goods are not delivered to the Buyer or are delivered late due to the Buyer's fault, due to circumstances independent of the Seller, or violations of deadlines by the authorized representative mentioned in point 21, which are not dependent on the Seller.
28. The Buyer must immediately inform the Seller in all cases, if the shipment is delivered in a damaged or otherwise compromised package, if the shipment contains unordered goods or an incorrect quantity, incomplete product configuration. In this case, the Buyer must contact the Seller in writing on the same day the shipment is delivered, extending this deadline to 3 days if the shipment is delivered to a parcel locker.
5. Product Quality and Warranties
29. The data for each product sold in the online store is generally indicated in the product description next to each item. The Seller makes every effort to describe the products for sale as accurately as possible, but does not assume responsibility for possible errors. If the product is not manufactured by the Seller, we recommend that the Buyer inquire about the manufacturers of the products and the information and characteristics provided by them.
30. The Seller is not responsible for the fact that the products in the online store may not match the actual size, shapes, and colors of the goods due to the monitor used by the Buyer or other technical characteristics.
31. The Seller is not responsible for purchased and tested Products that are considered defective or ineffective solely based on the Buyer's expressed opinion, if this opinion may be influenced by external factors (the equipment used by the Buyer for production, its defects, malfunctions, the Buyer's lack of knowledge, using the Products not according to the instructions, etc.), and the Buyer cannot reasonably prove the defects of the Product.
32. If the Seller provides a certain period of time for a valid quality guarantee for certain types of goods, all conditions are specified in the requests for such goods.
33. For types of goods that do not have a quality guarantee, the guarantee provided by the laws of the Republic of Lithuania applies.
6. Custom production based on files provided by the Buyer
34. Part of the Seller's Goods (3D printing, laser cutting, gravure, etc.) is produced based on digital files provided by the Buyer (3D models, drawings, vector files, etc.; hereinafter – "Files"). The provisions of this section apply to all such orders.
35. Preliminary price. The price provided by the online website's automatic calculator based on the File uploaded by the Buyer is preliminary and not binding for the Seller. The final price of the Goods is confirmed after the Seller reviews the File and approves the order in the manner specified in point 9.
36. The Seller has the right to adjust the preliminary price or decline to fulfill the order if the provided File is technically inappropriate for production, damaged, does not meet the specified parameters, or its production contradicts the laws; in such case, the amount already paid is refunded to the Buyer.
37. Confidentiality. The files provided by the Buyer and the information contained therein are considered confidential Buyer information. The Seller agrees to: (a) use the Files only for the fulfillment of the specific Buyer order; (b) not disclose or transfer the Files to third parties without the Buyer’s consent, except for the manufacturing partners engaged by the Seller, as necessary to fulfill the order, and except as required by law; (c) retain the Files for no longer than 6 (six) months after the order is fulfilled, after which they will be deleted from working systems, unless the parties agree otherwise in writing. This confidentiality obligation takes effect automatically upon the Buyer providing the File and serves as a separate confidentiality agreement (NDA), unless the parties agree in writing to a separate document.
38. Buyer’s warranties. The Buyer confirms and warrants that they have all necessary rights (copyright, industrial property, or others) to the submitted File or a legal permission to use it for production. The Buyer assumes full responsibility for any infringement of third-party rights related to the submitted File or the Product made based on it, and agrees to indemnify the Seller for any damages and costs incurred as a result.
39. Limitation of liability. The Seller is responsible for the compliance of the manufactured Product with the submitted File and the production parameters agreed with the Buyer. The Seller is not responsible for the suitability of the Buyer’s File design for the intended purpose, its functional or structural properties, or dimensional errors in the File itself.
40. The Goods manufactured according to the File or individual instructions provided by the Buyer are made according to the special instructions of the Buyer and are clearly tailored to the personal needs of the Buyer, therefore, according to Article 6.228-10, Part 2 of the Civil Code of the Republic of Lithuania, the Buyer (consumer) does not have the right to withdraw from the Contract without reason within 14 days (see Section 7). This provision does not limit the Buyer's rights regarding the return or exchange of defective Goods or Goods that do not meet the provided File.
7. Return of Goods
41. The return period for Goods: 14 days, except for Goods made to the Buyer's order specified in point 40.
42. Defects in sold goods are remedied, defective goods are exchanged and returned in accordance with the Retail Trade Rules approved by the Government of the Republic of Lithuania on June 11, 2001, Resolution No. 697 "On the Approval of Retail Trade Rules".
43. The Buyer, exercising the right specified in point 42 of the Rules, notifies about the returned item via email address [email protected]. In the subject line of the email, the Buyer indicates the document number of the goods purchase and the note "Returned Goods" and in the email itself specifies the reason for the return (defect of the item or other reason) for which the purchased item does not satisfy the consumer, as well as the Buyer's bank account number to which the paid money should be returned.
44. The Buyer shall return or hand over the Goods to the Seller or a person authorized by the Seller to accept the Goods without delay and in any case no later than 14 (fourteen) days from the date of purchase of the Goods. The deadline is considered met if the Buyer has sent the Goods before the end of the 14 (fourteen) day period. The return costs are borne by the Buyer.
45. The returned Product must be undamaged, not losing its commercial appearance (untouched labels, protective films, etc.), and it must also be unused. All returned Products must have authentic labels, protective bags, and the same accessories that were sold with them. The returned Product must be in tidy original packaging (with instructions and warranty card, if they were delivered with the Product) of the same composition as that purchased by the Buyer. Gifts received for the Product must also be returned.
46. If only part of the Products is returned, the shipping costs are refunded only if a lower rate would have applied to the remaining Products of the same order if purchased alone, compared to the rate applied when purchasing the Products together with the returned Products, and only to the extent equal to the difference in the mentioned rates. If a return method other than the one proposed by the Seller was chosen, resulting in disproportionate or higher costs, the Seller is not obliged to cover such return costs.
47. The Buyer who returns the products will be refunded all the money paid for the Product including shipping costs. Upon receiving the Products and assessing their quality, the Seller will refund the money for the Products no later than within 14 (fourteen) days, to the Buyer’s bank account specified according to the requirements of point 43.
8. Information and marketing
48. By confirming the order, the Buyer agrees that they have familiarized themselves with the Terms and allows the use of their personal data specified in the order form for the Seller's direct marketing purposes.
49. The Buyer has the right to object to the processing of their personal data for direct marketing purposes and to unsubscribe from the newsletters sent by the Seller at any time without stating the reason for the objection. Unsubscribing from the newsletter can be done by clicking the “Unsubscribe” button at the bottom of the sent email or, if such a button is not available, by expressing the wish in writing to the email [email protected].
50. The Seller may, at their discretion, initiate various promotions in the online store.
51. The Seller has the right to unilaterally change the terms of promotions, as well as to cancel them, without separate notice. Any changes or cancellations of the terms and procedures of promotions are valid only from the moment they are made.
52. The Seller sends all notifications using the contact details specified in the Buyer’s registration form or in the forms filled out during shopping without registration.
53. The Buyer sends all notifications and questions to the phone numbers and email addresses specified in the bottom bar of the Seller’s website or by filling out various contact forms available on the website.
54. The Seller is not responsible if the Buyer does not receive the informational or confirmation messages sent due to internet connection issues, electronic mail service provider networks, or other disruptions.
9. Intellectual Property
55. In this Agreement, “Intellectual Property” means any material published on the ucause.eu website, without limitation, any text, images, and graphics of any kind, regardless of whether copyright and/or database rights, or other intellectual property rights belong to the Seller, to the entity that granted the license to the Seller, or to third parties.
56. The Buyer may use the website content only for their personal use and not for resale or any other transfer to other individuals or entities. The Buyer may not use, reproduce, modify, transfer, distribute, or dispose of any commercial purpose, directly or indirectly, in any way that may compete with our business.
57. The Buyer may not reproduce any part of the website or material, forward it or store it on any other website or distribute any part of the material in any form, unless the Seller expresses written permission to do so.
58. Notwithstanding point 57, the Buyer may quote or paraphrase small excerpts from the ucase.eu website as permitted under all laws of the Republic of Lithuania, provided that in each case the appropriate source and copyright attribution is indicated.
59. Any request for permission to publish, print, or use the Seller's intellectual property (articles, lessons, photos, or other under point 55) hosted on the website ucase.eu should be sent to the address [email protected].
10. Third-party information
60. The website may contain or the Buyer may receive links to other websites (“Third-party websites”), as well as articles, photos, text, graphics, images, designs, videos, information, applications, software, and other content, belonging to Third Parties (“Third-party content”).
61. The Seller does everything to share only useful content, however, the Seller does not constantly monitor Third-party websites and Third-party content and is not responsible for any damages incurred on Third-party websites, accessible through the Seller's website.
62. If the Buyer decides to leave the website and access Third Party websites or use or install Third Party content, they do so at their own risk.
63. We recommend reviewing the applicable terms and policies of any website you are visiting or applications you plan to install, including privacy and data collection practices.
11. Buyer registration, comments, reviews, forum
64. By registering, the Buyer gains the right to use all the features of the website. By registering, they confirm that they are familiar with and agree to the ucase.eu website's Privacy policy and these Terms.
65. Both registered and unregistered users have the right to post a comment or review on the website ucase.eu by providing their first name, last name, and email address. This information is treated by the Seller in the same way as the Buyer's data, in accordance with the conditions specified in the Privacy policy and these Terms.
66. The Buyer, upon registration, agrees to keep and not disclose their login information to anyone.
67. Both the Buyer and unregistered users agree to post in the comments, reviews sections, or other permitted areas information that is reasonably based on sound arguments, free of profanity, not inciting discord among other users, and adhering to basic ethical standards.
68. The Seller reserves the right to remove the Buyer’s account, unregistered user or Buyer’s comment, feedback if it is determined that the username is inappropriate, obscene or otherwise controversial or the user’s account, comment, feedback or other entry does not meet the conditions of point 67 and is used to disseminate false information or harm the Seller or other internet site users.
69. The Seller is not responsible for the posts made by Buyers and users in the online site forum. Each Buyer is responsible for sorting the information posted there, and is obliged to inform the Seller about inappropriate information that does not comply with these Rules.
12. Final Provisions
70. These Rules are drawn up in accordance with the laws of the Republic of Lithuania and do not limit the rights of the Buyer established by the laws of the Republic of Lithuania, including the rights acquired when purchasing goods or services of inadequate quality.
71. The relationships arising from these Rules are governed by the law of the Republic of Lithuania.
72. All disputes arising from the implementation of these Rules shall be resolved through negotiations. If an agreement cannot be reached within 30 calendar days, disputes shall be resolved in accordance with the laws of the Republic of Lithuania.
Updated on June 16, 2026.