PRIVACY AND COOKIE POLICY

ucase.eu is committed to protecting your privacy. In this Privacy and cookie policy (hereinafter – Privacy policy), we clearly, understandably, and in detail present our data processing practices, the conditions for the processing of personal data, and what rights you have regarding the collection and use of personal data.

Please read this document carefully, as each time you visit ucase.eu the website, you agree to the terms described in this Privacy policy. If you do not agree to these terms, we regretfully ask you not to visit our website and not to use our content and/or services.

PERSONAL DATA PROTECTION

This Privacy policy is primarily based on the General Data Protection Regulation of the European Union No. 2016/679 (hereinafter – Regulation), as well as other applicable data protection legislation, therefore the terms used in it are understood as defined in the Regulation.

We confirm that ucase.eu the data of website visitors is collected in accordance with the requirements of applicable European Union and Republic of Lithuania laws and the instructions of supervisory authorities. We also apply all reasonable technical and administrative measures to ensure that the data we collect about website visitors is protected from loss, unauthorized use, and alteration.

WHO ARE WE?

Our details:

MB UCASE

Company code 307593691

Registered address: 53273 Tremtinių g. 5, Teleičių k. Kauno raj. Lithuania

No. : +37067162846

Email: [email protected]

Individuals, who are under 16 years old, cannot provide any personal data through our website. If you are a person who is under 16 years old, before submitting personal information, you must obtain consent from your parents or other legal guardians.

The terms of the privacy policy apply every time you wish to access the content and/or service we provide, regardless of what device (computer, mobile phone, tablet, television, etc.) you are using.

WHAT DATA ABOUT YOU DO WE COLLECT?

Personal data that you choose to share with us:

• first name,
• last name,
• display name (nickname),
• phone number,
• email address,
• company name and code,
• residential address,
• we may store (either ourselves or through a designated payment processor) securely encrypted data of your credit or debit card,
• if you decide to contact us (via email, phone, or message on social media), we will record the fact of your inquiry and may save the content of the communication along with your contact data and our responses.

Information on how you use the features of our website.

If you visit our website, we also collect information that reveals the specifics of the use of our services or automatically generated visit statistics. Read more about this in "Cookies".

Other information we collect

We may also collect other information about you, your device, and your browser, IP address and location, your advertising identifier (IDFA), date and time of visit, duration of visit, referral source, and website navigation methods when you visit the platform and navigation actions with your consent.

You may choose not to provide us with certain information (e.g., information requested during registration on our website), but in that case, you may not be allowed to use our offered online service purchasing service.

HOW DO WE USE YOUR PERSONAL DATA?

We may use the collected information for the following purposes:

• To register you in the system so that as a user you can access all of our website's features.
• For payment of the shopping cart through a selected external banking service provider.
• For direct marketing purposes*, e.g., to send newsletters, provide personalized advertisements, and send notifications about promotions, evaluate and analyze your market, customers, products, and services (including collecting your opinions about products and services and organizing customer surveys).
• To learn how people use our online services so we can improve them and create new content, products, and services.
• In other ways with your consent.⃰

*We inform you, that you have the right to object or withdraw your consent to process your data for the purposes mentioned above, marked with asterisks.

WHOM DO WE DISCLOSE YOUR PERSONAL DATA TO?

We are committed to not transferring your personal data to any unrelated third parties, except in the following cases:

• If you have given your consent to the disclosure of personal data.
• To law enforcement agencies in accordance with the procedures established by the laws of the Republic of Lithuania.

BUYER-SUPPLIED PRODUCTION FILES

When submitting a request or order through our website (e.g., price calculator or order form) or via email, you may provide us with production files — 3D models, STL, STEP, DXF, and other technical documents, as well as related information about the desired product, quantity, and material.

We process these files only for the purpose of evaluating and fulfilling the order (for price calculation, product preparation, and manufacturing). We do not use the content of the files for any other purposes and do not disclose them to any third parties, except in cases where it is necessary to fulfill the order with your consent or when required by law.

We consider the files you provide to be confidential and store them for no longer than 6 (six) months from the date of submission or order fulfillment, after which they are deleted in such a way that they cannot be reproduced. At your request, we can delete the files earlier. This term is shorter and takes precedence over the general retention period for personal data.

By submitting files, you confirm that you have the right to provide them and that they do not infringe on the intellectual property or other rights of third parties.

WHAT DO WE DO TO PROTECT YOUR PERSONAL DATA?

Personal data is protected against loss, unauthorized use, and alterations. We have implemented physical and technical measures to safeguard all information we collect for the purposes of providing our services. Secure use of ucase.eu the website is ensured by one of the world's leading safe connection SSL (Secure Socket Layer) certificates. By using SSL certificate, the information sent between the user's browser and ucase.eu the server is securely encrypted. You can find the details of the certificate we use here.

Please note, that while we take appropriate actions to protect your information, no website, online transaction, computer system, or wireless connection is entirely secure. And while we are committed to making every effort to protect your personal data, we cannot guarantee the absolute safety of your personal data transmitted on our platform. By transmitting any information, you assume the risk associated with its transmission. Upon receiving your personal data, we will apply strict procedures and security measures regarding such data.

HOW LONG DO WE KEEP YOUR PERSONAL DATA?

We will keep your data for 3 years after your last use of our services, content, or login to the system. After this period, the data will be deleted in such a way that it cannot be recovered.

We keep your posts published in the forum indefinitely or until you request to stop storing this data.

YOUR RIGHTS

Every data subject, i.e., each of you whose data is processed by the Data Controller, has the following rights:

• To know (to be informed) about the processing of your data, including the right to request a copy of your personal data;
• Familiarize yourself with your data and how it is processed;
• Request to correct or, depending on the purposes of processing personal data, to complete incomplete personal data;
• Request the complete deletion of your personal information if there are currently no active requests from you;
• Request that the Data Controller restrict the processing of personal data under one of the legitimate reasons;
• The right to data portability;
• Object, to the processing of your personal data when such data is processed or intended to be processed for direct marketing purposes;

In order to protect your privacy and security, we have the right to take appropriate measures to verify your identity before providing you with the requested information about personal data.

If you no longer wish for your personal data to be processed for direct marketing purposes, you can write an email to [email protected] and object to the processing of your personal data for direct marketing purposes without specifying the reasons for your objection.

Any request or instruction related to the processing of personal data may be submitted by the Data subject to the Data Controller in writing via email [email protected].

The Data controller, upon receiving such a request or instruction, shall respond no later than one month from the date of the request, providing a response and taking the actions specified in the request or refusing to take them. If necessary, the specified timeframe may be extended by an additional two months, taking into account the complexity and number of requests. In such cases, within one month from the date of receipt of the request, the Data Controller informs the Data subject of such an extension, along with the reasons for the delay.

The data controller may not create conditions for data subjects to exercise the rights listed above, except for the objection to the processing of personal data for direct marketing purposes, when it is necessary, as provided by law, to ensure the prevention, investigation, and detection of crimes, violations of professional or ethical standards, as well as the protection of the rights and freedoms of the data subject or other persons.

THIRD-PARTY WEBSITES, SERVICES, AND PRODUCTS ON OUR WEBSITES

The data controller's website may contain third-party advertising banners, links to their websites and services, which the Data Controller does not control. The Data Controller is not responsible for the security and privacy of information collected by third parties. You must read the privacy policies applicable to the third-party websites and services you use.

COOKIE POLICY

Cookies (English: cookies) are certain information that is stored on your computer or mobile device when you visit a website. Cookies allow the server to collect information from the browser, so you do not have to re-enter it when returning to that website or when navigating from one webpage to another. Cookies also help ensure the smooth operation of websites, allow monitoring of the duration and frequency of visits to websites, and collect statistical information about the number of website visitors.

Information related to cookies is not used to personally identify you, and we control the collected data. Such cookies may be used to achieve the purposes specified here:

• to recognize new or existing users;
• to simplify your shopping experience, so you do not have to repeat entering information that you have already entered during previous browsing;
• to anonymously collect statistical information about how and which records you viewed;
• to send you the most relevant advertisements that best match your interests;
• cookies are also used to help ensure that advertisements do not repeat and to evaluate the effectiveness of advertising campaigns;
• to collect reliable information about website usage, which allows us to determine whether the site meets user needs and improve it accordingly;
• to check whether your submitted form is not filled out automatically ("are you a robot?");
• to find out which websites you visit and what user privacy protection measures you use.

Descriptions of the cookies used on our website

How to manage and delete cookies?

All cookies from the user's device can be removed by clearing the browsing history in the browser. This will remove all cookies from all visited websites. However, this is a temporary method; when you return to the website, cookies will be downloaded again. When using the browser to access our provided content, you can always configure your browser to accept all cookies, reject all cookies permanently, or be notified when a cookie is sent. Each browser is different, so if you don't know how to change your cookie settings, check its help menu. Your device's operating system may have additional cookie controls. If you do not want information to be collected via cookies, use the simple procedure available in many browsers that allows you to opt-out of cookie usage.

Learn more, on how to manage cookies.

However, we want to draw your attention to the fact that in some cases, deleting cookies may slow down your internet browsing speed, limit the functionality of certain website features, or block access to the website.

Our website may also contain links to other persons, companies, or organizations' websites. Please note that the Data Controller is not responsible for the content of such websites or the privacy practices they employ. Therefore, if you click on a link from the Data Controller's website and are directed to other websites, you should separately review their Privacy Policy.

CONTACT US

Is the Privacy Policy unclear? Do you have questions, requests, or complaints? Let's talk about it! Send your inquiries via email: [email protected].

Updated 2026-06-16